Manage Subscriptions

 

Cancellation Policy

Last Updated: October 17, 2025

At The Spa and Sauna Co., we value your business and want to make managing your orders and subscriptions simple and transparent.

You can sign up for an account, at check out. You can manage your account here: https://shopify.com/39317700739/account

1. One-Time Orders

• Before Fulfillment:
  You may cancel a one-time order any time before it has been processed or shipped.
  To cancel, contact us at Orders@spaandsauna.com with your order number.
• After Fulfillment:
  Once an order has shipped, it cannot be canceled. If eligible, you may request a return in accordance with our Return Policy.

2. Subscriptions (Powered by Bold)

We use Bold Subscriptions to manage recurring orders and billing.

• How to Cancel:
  • Log in to your account at https://shop.spaandsauna.com/pages/manage-subscriptions
  • Click “Manage Subscription”
  • Select “Cancel Subscription”
  • Or email us at Orders@spaandsauna.com to request a cancellation
• Timeline:
  Cancellations must be submitted at least 2 days before the next billing date to avoid being charged for the upcoming cycle.
  If canceled within 2 days of the next billing date, your cancellation will apply to the following cycle.
• No Hidden Fees:
  We do not charge cancellation fees or penalties.

3. FTC Compliance

In accordance with the Federal Trade Commission (FTC) Negative Option Rule and other consumer protection regulations:

• We provide clear, simple ways to cancel your subscription.
• We will not require you to call or complete unnecessary steps to cancel.
• No unreasonable delays or conditions will be imposed.
• Your subscription will not renew once cancellation is confirmed.

4. Contact Us

If you need assistance, we’re here to help:

The Spa and Sauna Co.
Email: Orders@spaandsauna.com
Phone: 775-852-3838
Inventory Team Business Hours: Mon - Fri 8 a.m. – 4 p.m.

✅ By placing an order or subscribing with The Spa and Sauna Co., you agree to this Cancellation Policy.